Avenue Hotel Chicago

Wow! I just had another great experience at the Les Clefs d’Or conference!
For those of you who are not quite sure what Les Clefs d’Or is, is the only professional organization for hotel lobby concierge.
If I may quote from the LCD website
Les Clefs d’Or (pronounced lay clay door), literally, means “keys of gold” in French. The crossed gold keys are the international symbol of the organization. The keys displayed on a concierge’s uniform lapels assure travelers they are dealing with a seasoned professional, one who is dedicated to serving the guests’ every need.
Together, members of Les Clefs d’Or USA represent over 100,000 hotel rooms nightly at more than 250 four- and five-star properties across the country.
This year the national conference was held in South Florida, with five full days of education, networking and business meetings.
I must congratulate our new President of Les Clefs d’Or, Regena Falling of the Fairmont Olympic in Seattle. She will be doing a fantastic job over the next two years, along with her board of Directors.
One of the board directors is Jerome Jeannest, Director of Membership. Jerome is at the Intercontinental Los Angeles. I mention Jerome, as I too am part of the membership process. I am the Chairman for the Central Region Membership.
This means, I help in the process of our newest applicants, hoping to become members. This is the fourth year I am doing this, and it is something I truly enjoy! New applicants must go through quite a rigorous process in order to get this coveted and prestigious recognition.
The other board members do equally important work, and are definitely dedicated to making sure the hotel concierge, the original concierge, the true concierge, is above reproach.Next time you stay at a hotel, any hotel, look for the crossed keys, we are here to assist you in our own city, or with our networking capabilities, around the world.